Accenture Skills to Succeed Program

Workshop Description This workshop includes:

• Foundational Skills (Courses in Math, Reading, Thinking, ESL, Typing, etc.)

• Career Planning and Job Search (Career Planning, Job Search, Resumes, Interviews, Networking)

• Professional Skills (Teamwork, Communication, Time Management and Problem Solving)

• Job Tracks and Certifications (Software Engineering, Entrepreneurship, and IT Customer Support)

• Digital Literacy Training (MS Office, Social Media, Email, Internet)

Cost:  Free How to Register:  Call TEC at 416-491-7000 and speak with the Workshop Facilitator.

 

Pre-Employment Session

Workshop Description This interactive workshop is focused on identifying and developing employable soft skills essential to achieving your career objectives.  Session topics include:

• Marketing yourself effectively

• Team work- fitting in and getting along with your co-workers

• Your self-concept, how does your self-image affect your work experience?

• Understanding the employer-employee relationship

• Employer expectations

• Getting along with your supervisor

• Problem solving the right way

Workshop Details Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Pre-Employment Session facilitator.  

 

 

Introduction to Apprenticeship Workshop

Workshop Description This workshop provides participants with basic information about apprenticeships including what apprenticeships are, how long they last, entrance requirements and how to access apprenticeship opportunities. Workshop Details Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Apprenticeship Workshop facilitator.  

 

 

Cash Register Training

Workshop Description Cash Register Training is a workshop designed to help participants gain knowledge in the basic functions of a cash register, customer service skills, basic math skills, credit card and change security. Workshop Details Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Cash Register Training Workshop facilitator.  

 

 

Creating a LinkedIn Profile

Workshop Description

Get Connected with LinkedIn.  Schedule a free one-on-one appointment to learn how to:

• Build an effective professional profile

• Network & make professional connections

• Search and apply for jobs using social media

Cost:  Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Workshop Facilitator.  

 

 

Customer Service Excellence™ Training

Workshop Description The Customer Service Excellence Program is designed to develop employee service skills to ensure consistent service delivery to customers. It helps create a consistent service standard within your organization and provides employees with tools and techniques that help to build customer loyalty. Certificates and lapel pins are provided by Ontario Tourism Education Training. Workshop DetailsCost: $45.00 How to Register For more information, contact TEC at (416) 491-7000 and speak to the Service Excellence Workshop facilitator.  

 

 

 

Ethics At Work

 

Workshop Description What is an ethical dilemma? How do you know if you have made the right decision? How will your choices affect your professional image? How is being ethical related to professionalism? Have fun exploring these questions as you complete challenges and practice making ethical decisions in work-related situations. You’ll see if your choices are ethical and earn a badge based on your abilities. Cost: FREE How to Register For more information, contact TEC at (416) 491-7000 and speak to the Ethics at Work Workshop facilitator.  

 

 

Infection Control

Workshop Description This is a video-based training session. Most workers may have an increased risk of contracting an infectious disease due to the nature of the job, duties or work environment. This course provides participants with prevention and control measures that will assist in protecting workers from occupational exposure to infectious diseases. Target Audience

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• All workers in Ontario.

Delivery Method

• This course is delivered as an on-line e-learning course. All you need is a computer, access to the Internet – and you are ready to go! This e-learning course is designed to help you learn at your own pace and in your own environment at your own convenience.

Course Duration: 38m 52s Quiz Duration: 15m – 1h Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Workshop facilitator.  

 

 

Interview Workshop

Workshop Description Topic covered include:

• The purpose and importance of an Interview

• Interview techniques

• Competence based interviews

• Interviewing Mistakes

• Pre-Interview, during and Post-interview process

• Group discussion and Question period

Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Interview Workshop facilitator.

 

 

 

Job Search and Canadian Labour Market Workshop for Newcomers

Workshop Description

This culturally-sensitive workshop includes topics such as:

• The Canadian labour market

• Developing effective resumes and cover letters

• Networking to access the hidden job market

• Creating an employment action plan

• Interview practice

Cost:  Free To register call (416) 491-7000 and speak with the Workshop Facilitator.

 

Job Search, Resume Writing, Cover Letter and Cash Register Workshop

Workshop Description This combined workshop gives participants the skills they need to create effective resumes and cover letters that will capture the attention of employers.  Additionally, this workshop is designed to help participants gain knowledge in the basic functions of a cash register, customer service skills, basic math skills, credit card and change security. Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Workshop Facilitator.

 

Mock Interview Session

Workshop Description  Get an opportunity to practice answering interview questions and get helpful feedback from an employment counsellor. Cost: Free How to Register:  Call TEC at 416-491-7000 to make an appointment for your mock interview. 

 

Office Experiential Workshop

Workshop Description This workshop provides participants with basic skills needed to work in an office environment. Topics covered include: 

• How to use e-mail and send attachments.

• How to use a fax machine, photocopier, telephone system and postage machine.

• How to perform data entry.

• How to create and save documents.

• How to dress for success.

• Workplace health and safety in an office environment.

Workshop Details Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Office Experiential Workshop facilitator.

 

 

 

Professional Image

Workshop Description Your image is the first thing people see, so make sure it’s a professional one. This course explains how to create a professional image for yourself, no matter where you work. Learn guidelines for dressing professionally, see how personal grooming affects your image, and discover behaviors and body language that demonstrate confidence. Professionalism is not just about the way you communicate with your customers, it’s about the way you present yourself at work. Cost: FREE How to Register For more information, contact TEC at (416) 491-7000 and speak to the Professional Image Workshop facilitator.  

 

 

Resume and Cover Letter Workshop

Workshop Description:  Welcome to Starting Your Resume Knowing how to start your resume, what to include, and how the sections should be ordered is difficult for many of us. Having a well written resume can make the difference between getting an interview and getting skipped over for other candidates. After you complete this course, you will be able to:

• Describe the purpose of a resume.

• Identify the structure of a resume

Welcome to Finalize Your Resume Does my resume have an easy-to-read font? Have I reviewed my resume for spelling and grammatical errors? These are great questions to ask yourself as you are formatting and organizing your resume. After you complete this course, you will be able to:

• Describe how to format and organize your resume.

• Review a resume for spelling and grammatical errors

Welcome to Introduction to Cover Letters A well-written cover letter can help you stand out from other candidates and help a hiring manager decide whether or not to look at your resume. This course introduces you to cover letters and you will have an opportunity to help someone build their cover letter. After you complete this course, you will be able to:

• Explain tips for a successful cover letter

Cost: FREE How to Register:  For more information, contact Tropicana Employment Centre at (416) 491-7000 and speak with the Workshop Facilitator.

 

Resume and Cover Letter Critique

Workshop Description In this one-on-one Resume and Cover letter critique, an employment counsellor will review your documents and provide you with helpful, constructive feedback. Cost:  Free How to Register:  Please call (416) 491-7000 ext. 264 to book your appointment.

 

Second Career Information Session

Workshop Description

By attending the Second Career Information Session, you will obtain:

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• Information about Eligibility and Suitability

• Basic overview about Financial Needs Assessment

• Return to Work Action Plan

• Application Process

• Labour Market Prospects Indicator

Cost:  Free How to Register:  Call (416) 491-7000 and speak with the Workshop Facilitator.

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Self-Directed Job Search

Workshop Description:The Self Directed Job Search is not a workshop.  It is an independent job search activity where participants join in the R&I area and work on their own. Participants are free to work on their own schedule.

• It’s Self-Directed services for clients who are looking for a job in an independent manner but just require the resources to do so

• Career planning tools to help you determine the best career for you

• Tip sheets relating to topics such as job search, networking, résumés, cover letters, interviews

• Internet access to search online for potential employers and job opportunities

• Participants will receive a hand-out package with tips and resources to access job leads and /or employers.

Cost: Free How to Register:  To attend, just come to TEC and meet in the R&I area.

 

ServSafe®: Food Handling Workshop

Workshop Description The ServSafe workshop is for people who work in the hospitality industry. The workshop introduces ways to prevent food-related illness and helps you develop and implement a food safety system. Certificates are provided by TRAINCAN, Inc. Workshop Details Cost: $32.00 How to Register For more information, contact TEC at (416) 491-7000 and speak to the ServSafe Workshop facilitator.  

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Slips, Trips and Fall Prevention

Workshop Description

• Course length 30 minutes

• Certificates are issued upon completion

• Available in French

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Every workplace will have things in it that could cause a worker to slip trip or fall.  Having a good understanding of the things that cause workers to slip or fall will help you prevent a serious injury. During this course you will have a good understanding of:

• Applicable legislation and regulations

• The duties of the employer, supervisor, worker and the safety rep to prevent slips and falls.

• The definitions of slips, trips and falls

• The three different types of falls

• Risk factors for slips, trips and falls in the workplace

• Control measures to reduce the risk of a slip, trip or fall.

Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Workshop facilitator.  

 

 

Smart Serve® Training Workshop

Workshop Description Smart Serve is for people who work or volunteer in an environment in which alcoholic beverages are served. The workshop helps people to develop proactive approaches to preventing alcohol-related problems, to recognize signs of intoxication and to implement intervention strategies for aggressive customers. Certificates and lapel pins are provided by Smart Serve Ontario. Workshop DetailsCost: $22.50 How to Register For more information, contact TEC at (416) 491-7000 and speak to the Smart Serve Workshop facilitator.  

 

TRIEC Mentorship Information Session

Workshop Description:  Find a mentor to help you reconnect with your career in Canada.  If you are an immigrant with a professional background, TRIEC Mentoring Partnership* can help you reconnect with your career with the support of a mentor who works in your field, in Canada.  By talking to a mentor who shares your professional background and knows how the local labour market works, you can get a head start on your journey to success in Canada.  In fact, 75% of participants find a job in their professional field within one year of completing the program. You should sign up for the program if you:

• Have 2+ years of international experience in your professional field

• Have lived in Canada for less than five years

• Are unemployed or underemployed and looking to reconnect with your career

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A mentor can help you:

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• Understand Canadian industry trends

• Develop more effective job search strategies

• Build your professional network

• Find ways of leveraging your experience and skills

Cost:  Free How to Register:  Call TEC at 416-491-7000 and speak with the Workshop Facilitator.

 

Winning Resume & Cover Letter

Workshop Description This workshop gives participants the skills they need to create effective resumes and cover letters that will capture the attention of employers. Cost: Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Resume and Cover Letter Workshop facilitator.  

 

Workplace Hazardous Materials Information Session

Workshop Description:  This is a video based training session. The Workplace Hazardous Materials Information System (WHMIS) gives employers and workers information about the hazardous products or chemicals they may be exposed to at work. Employers must pass the information about workplace hazardous products on to their employees and provide worker education programs to reduce workplace injuries and illnesses. This course will teach you all the requirements of WHMIS to keep you safe. Target Audience

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• Anyone who works with hazardous products.

Delivery Method

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• This course is delivered as an on-line e-learning course. All you need is a computer, access to the Internet – and you are ready to go! This e-learning course is designed to help you learn at your own pace and in your own environment at your own convenience.

Course Duration:  34m 50s Quiz Duration:  15m – 1h Cost: Free How to Register:  For more information, contact Tropicana Employment Centre at (416) 491-7000 and speak with the Workshop Facilitator.

 

Workplace Health and Safety Training

Workshop Description:  Workplace Health and Safety Training is designed to introduce employees to the Occupational Health and Safety Act (OHSA). This training program is focused on the health and safety rights and responsibilities of workers, supervisors and employers and is a general introduction to workplace health and safety. This course was developed by the Ministry of Labour. The topics covered are in 4 steps:

• Get on board

• Get in the know

• Get involved

• Get  more help

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Certificate of Proof of Completion is awarded at the end of the course from the Ministry of Labour. Cost: Free How to Register:  For more information, contact Tropicana Employment Centre at (416) 491-7000 and speak to the Workplace Health and Safety Training Workshop facilitator.

 

 

Workplace Safety Inspections

Workshop Description

• Course Length 40 to 50 minutes

• Certificates are issued upon completion

• Available in French

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Every worker has a responsibility to inspect their workplace for hazards. If you are a health and safety representative or a supervisor, you have more responsibilities to inspect your workplace. This course will cover the following topics;

• Learn about the different types of inspections

• Responsibilities of the employer, supervisor, worker and the safety representative as they would apply to inspections

• Legislation that would apply to Ontario workplaces

• Learn how to prepare for an inspection

• Become familiar with “conducting” a workplace inspection

• Understand the recording process

• Become familiar with preparing recommendations

• Learn the value of follow-up and monitoring

Cost:  Free How to Register For more information, contact TEC at (416) 491-7000 and speak to the Workshop Facilitator.  

 

 

Workplace Violence Awareness for Workers

Workshop Description

• Course length 30 min

• Certificates are issued upon completion.

• Available in French

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Violence and Harassment could be in any workplace in Ontario. Understanding what is violence and harassment and how to deal with situations is important. At the end of this course, you should have a good understanding of the following:

• Definitions and legislation related to both workplace harassment and workplace violence

• Duties of employers, supervisors, workers and the safety rep.

• Legislation that applies to Violence in the workplace.

• Strategies to address harassment in the workplace

• Various types of workplace violence

• The impact of violence in the workplace

• Domestic violence in the workplace – what it is and steps to help minimize the risk

• Work refusals – as it relates to workplace violence